Last updated: July 2025
At Red Robin Marketing, I care deeply about offering thoughtful, supportive services and digital resources that help small business owners feel confident in their marketing.
That said, there are different terms depending on what you’re purchasing:
Due to the instant access nature of digital products, all sales are final and non-refundable. When you purchase, you’ll receive immediate access to the download, so unfortunately I can’t offer refunds for change of mind or accidental purchases.
Please read the product description carefully before purchasing. If you have any questions before you buy, just email me at samantha@redrobindigital.co.uk— I’m happy to help!
Refunds for services are considered on a case-by-case basis. However, in general:
Power Hours and one-off strategy sessions are non-refundable once booked.
If you need to reschedule a session, please give at least 48 hours’ notice — I’ll always do my best to accommodate.
If I need to cancel for any reason, you’ll be offered a full refund or the option to reschedule.
For monthly retainers or project-based work:
A signed contract will outline the terms, deliverables, and cancellation process.
If you decide to cancel early, I may retain a portion of the payment based on time already worked or services already delivered.
If something isn’t right or you’re not happy with a service or product, please don’t hesitate to reach out. I want every client and customer to feel supported and I’ll always do my best to resolve any issues fairly.
Email: samantha@redrobindigital.co.uk
